LP Gas Fireplaces:
- Why do I need to hold for 5 seconds?
- Can I burn wood in my outdoor fireplace?
- Can I convert this outdoor fireplace to Natural Gas?
- How long will my outdoor fireplace burn with a 20 lb. LP gas tank?
- Is placement of the logs important?
- What type of LP gas tank should I use?
- Will the logs change color after use?
- Why does my product rust?
- Is rust covered under warranty?
- Can I return this to the store?
For further assistance, please call our Customer Care Center at 1.800.762.1142.
LP Gas : Why do I need to hold for 5 seconds?
The outdoor fireplace uses a safety valve, call a thermocouple, that will shut off the flow of gas if there is a loss of flame.
When you turn the control knob to the “ON” position and push the control knob in, gas will flow to the burner and the thermocouple. The thermocouple is located next to the electrode and when it is heated by the flame, it generates a small electric current that will hold the valve open. You need to hold the valve in for 5 seconds once the burner is lit to allow the thermocouple time to heat up.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
LP Gas: Can I burn wood in my outdoor fireplace?
NO. Your outdoor fireplace has been designed to burn only Liquid Propane. Burning real wood in your firepit will void the warranty, and may cause serious bodily injury or death, or property damage.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
LP Gas: Can I convert this outdoor fireplace to Natural Gas?
NO. This outdoor fireplace has been designed for use with liquid propane (LP) gas only. The conversion to or attempted use of natural gas in this outdoor fireplace is dangerous and will void your warranty and may cause serious bodily injury or death, or property damage.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
LP Gas: Is placement of the logs important?
For some of the model log placement is important, see manual for details of log placement. If log placement is not specified in the manual, you can place the logs how you like.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
LP Gas: What type of LP gas tank should I use?
Our outdoor fireplaces can only be used with a 20-pound cylinders equipped with a cylinder connection device compatible with the connection for outdoor cooking appliances.
The LP gas supply tank must be constructed and marked in accordance with the Specifications for LP gas Cylinders of the U.S. Department of Transportation (DOT) or the National Standard of Canada, CAN/CSA-B339, Cylinders, Spheres and Tubes for the Transportation of Dangerous Goods; and Commission.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
LP Gas: How long will my outdoor fireplace burn with a 20 lb. LP gas tank?
Using a 20 lb. LP gas tank, your outdoor fireplace will burn for approximately 10 hours when on the high flame setting. This is an average and you may find your tank will last longer.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
LP Gas: Will the logs change color after use?
The logs will not change color, but you will notice a carbon build up from propane gas. This is normal. You can clean the logs using soap and water. Be sure to dry the logs thoroughly after cleaning.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
LP Gas: Why does my product rust?
Most of our products are made from non-stainless steel.
Products made from non-stainless steel will rust over time. Rust is the result of the oxidation of iron in the presence of water and oxygen. Your product has a pre-painted or powder coated finish applied to the steel, but over time and with usage, this finish may deteriorate. For best results, please perform routine maintenance on your product - see manual for cleaning instructions, and use a high quality cover if storing the unit outside.
Stainless steel items do not "rust" as you think of regular steel rusting with a red oxide on the surface that flakes off. Stainless steel will turn a yellow color over time. This is a natural occurrence due to the heat of the fire on the stainless steel. This can be reduced by using a high quality stainless steel polish.
If you do see some red rust it is probably due to some iron particles that have contaminated the surface of the stainless steel and it is these iron particles that are rusting. Commercially available "pickling paste" can also be used. See "Care and Cleaning of Stainless Steel" for more information.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
LP Gas: Is rust covered under warranty?
No, rust is not covered under your manufacturer’s warranty. This warranty is only for defective parts. Lack of routine maintenance is the most common cause of rust. This can include:
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not removing all the dirt from your stainless steel
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not thoroughly rinsing your stainless steel after washing, and leaving some soap behind
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not thoroughly drying your stainless steel
For further assistance, please call our Customer Care Center at 1.800.762.1142.
LP Gas: Can I return this to the store?
Please do not return the product to the store. Please call Customer Care at 1.800.762.1142 for assistance.
For further assistance, please call our Customer Care Center at 1.800.762.1142.
